Shipping policy

At Gaiusi, we are committed to delivering your orders reliably and transparently, ensuring a smooth and trustworthy shopping experience. Below are the full details of our shipping process.

Delivery Cost & Time

As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.

Upon receipt of your order, we will process and arrange for shipment as soon as possible. Order processing time is: 1 - 3 business days.

We offer standard shipping with flat rate charge of RM12.90.

COUNTRY	COST	TRANSIT TIME (Business Days)
United States	RM12.90	6-10 Days
Canada	RM12.90	6-10 Days
Australia	RM12.90	6-10 Days
United Kingdom	RM12.90	6-10 Days
Asia	RM12.90	6-10 Days

Order Delivery Time = Order Processing Time + Transit Time

All orders are shipped from Malaysia.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can follow your package in real time.

Address Modifications

If you need to update your delivery address, please contact us as soon as possible at support@gaiusi.com before your order has been shipped.

Once an order has been dispatched, we are unable to modify the delivery address.

Carrier Services

We work with reliable and well-known carriers to ensure timely delivery. Our delivery partners include:

DHL
Fedex

Lost or Delayed Orders

If your order is delayed, lost, or arrives damaged, please contact us at support@gaiusi.com with your order details.

We will contact the courier to investigate and will provide either a replacement or a refund if the parcel is confirmed lost.

Taxes, Duties & Import Fees

For orders delivered within Malaysia, any applicable taxes are included or calculated at checkout before payment is completed.

For orders shipped outside Malaysia, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country’s regulations. These charges are set by your local customs authority and are the responsibility of the customer.

Gaiusi does not control these charges and they are not included in the product price or shipping cost unless clearly stated at checkout.

If your parcel is held by customs, delivery may take longer than the estimated timeframe. Please contact your local customs office for further information about possible import charges.