Billing Terms & Conditions
This Payment Policy explains how Gaiusi (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through https://gaiusi.com/
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
1. PayPal
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
- Email address
- Billing and shipping address
- Payment information
Providing accurate information helps prevent delays in order processing and delivery.
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
- Items purchased
- Selected shipping method
- Billing and contact details
This email serves as your purchase receipt.
Invoice
A detailed invoice will be included in your:
- Shipping confirmation email
Your invoice includes:
- Itemized product list
- Applied discounts
- Shipping or handling fees
Payment Processing
Authorization
By submitting your payment information, you authorize Gaiusi to charge the total order amount to your selected payment method.
Full payment is required at checkout. Orders are not prepared, processed, or shipped until payment has been successfully received.
All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards. Gaiusi does not store or have access to your payment card details.
Payment Failure
If your payment fails or is declined:
- You will be notified by email
- Your order will not be confirmed or shipped
- You may be required to use an alternative payment method
Disputes & Chargebacks
If There’s an Issue
If you experience any billing or payment issues, please contact us first at support@gaiusi.com so we can assist you promptly.
Refunds are handled in accordance with our Refund & Return Policy.
Chargebacks
All chargebacks are reviewed and investigated.
If a chargeback is found to be unauthorized or unjustified, the customer may be responsible for:
- The full order amount
- Any associated administrative or investigation fees
Fraud Prevention
Gaiusi reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.
In some cases, additional verification may be required to complete large or high-risk transactions.
Contact Us
We're here to help with returns, refunds, and any other questions you may have.
Email: support@gaiusi.com
Phone: +6010-2014991
Address: 76, Jln Metro Perdana Barat 3, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)
Live Chat is available during support hours
Average Response Time: 24–48 hours
For additional support, please visit our Contact Us page.