Billing Terms & Conditions

This Payment Policy explains how Gaiusi (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through https://gaiusi.com/

By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment methods:

1. PayPal

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:

  • Email address
  • Billing and shipping address
  • Payment information

Providing accurate information helps prevent delays in order processing and delivery.

Order Confirmation

After placing your order, you will receive an order confirmation email containing:

  • Items purchased
  • Selected shipping method
  • Billing and contact details

This email serves as your purchase receipt.

Invoice

A detailed invoice will be included in your:

  • Shipping confirmation email

Your invoice includes:

  • Itemized product list
  • Applied discounts
  • Shipping or handling fees

Payment Processing

Authorization

By submitting your payment information, you authorize Gaiusi to charge the total order amount to your selected payment method.

Full payment is required at checkout. Orders are not prepared, processed, or shipped until payment has been successfully received.

All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards. Gaiusi does not store or have access to your payment card details.

Payment Failure

If your payment fails or is declined:

  • You will be notified by email
  • Your order will not be confirmed or shipped
  • You may be required to use an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience any billing or payment issues, please contact us first at support@gaiusi.com so we can assist you promptly.

Refunds are handled in accordance with our Refund & Return Policy.

Chargebacks

All chargebacks are reviewed and investigated.

If a chargeback is found to be unauthorized or unjustified, the customer may be responsible for:

  • The full order amount
  • Any associated administrative or investigation fees

Fraud Prevention

Gaiusi reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.

In some cases, additional verification may be required to complete large or high-risk transactions.

Contact Us

We're here to help with returns, refunds, and any other questions you may have.

Email: support@gaiusi.com

Phone: +6010-2014991

Address: 76, Jln Metro Perdana Barat 3, Taman Usahawan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)

Live Chat is available during support hours

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.